Step-by-step for migrating your season pass and wallet in the RailOne app

Here’s a clear, step-by-step walkthrough for Android & iPhone users to:

1. See your UTS wallet balance in RailOne
2. Use RailOne for daily tickets & season passes (monthly/quarterly)
3. Fix common problems (balance/pass not showing)

This is exactly how most daily commuters are doing it now under Indian Railways.

✅ PART A: UTS Wallet Balance → RailOne (Automatic Sync)

👉 Good news first: There is NO manual transfer button. Your balance syncs automatically.

Step-by-step

1. Install RailOne app
   • From Play Store (Android) / App Store (iPhone)
2. Open RailOne → Tap “Login”
   • Use the same mobile number you used in the UTS app
   • Verify with OTP
3. After login
   • Go to ☰ Menu → Wallet / Payments
   • You should see your UTS R-Wallet balance

✅ That balance can now be used for:

• Unreserved tickets
• Platform tickets
• Season pass purchase / renewal

⏱️ Sync usually happens instantly, sometimes within a few minutes.

🎫 PART B: Using RailOne for Daily Travel (UTS Replacement)

Book a Daily Unreserved Ticket

1. Open RailOne
2. Tap “Unreserved Ticket”
3. Select:
   • From Station
   • To Station
   • Class (2nd / First)
4. Choose payment → R-Wallet / UPI
5. Ticket appears under My Bookings

⚠️ Same rules apply as UTS:

• Must be outside station geofence (usually 500 m)

🪪 PART C: Season Pass (Monthly / Quarterly) in RailOne

🔹 If you ALREADY had an active pass in UTS

• Open RailOne
• Go to My Bookings / My Passes
• Your active season pass should appear automatically

📌 No need to re-apply or re-pay.

🔹 To BUY or RENEW a season pass (Now only via RailOne)

1. Open RailOne
2. Tap Season Ticket / Pass
3. Select:
   • Route (Source–Destination)
   • Class
   • Duration (Monthly / Quarterly)
4. Upload documents (if first time):
   • Photo
   • ID proof
5. Pay using UTS wallet / UPI
6. Pass becomes visible in My Passes

✅ This pass works exactly like the old UTS season pass.

🛠️ PART D: If Wallet Balance or Pass Is NOT Showing

Try these in order 👇

Fix 1: Same login check (MOST IMPORTANT)

• Mobile number must match UTS account
• Don’t create a new RailOne account with a different number

Fix 2: Refresh & relogin

• Logout → Close app → Open → Login again

Fix 3: Update app

• Make sure RailOne is on latest version

Fix 4: Wait 24 hours

• Some users see wallet/pass sync after a short delay

Fix 5: Railway support

• Use Help / Support inside RailOne
• Or visit nearest PRS/UTS counter with ID

💡 Do NOT panic or empty your wallet—balances are preserved.

🧠 Practical Commuter Tips

• Screenshot your wallet balance & pass after login (just for peace of mind)
• Keep RailOne ticket QR ready during TTE checks
• For daily travel → Season pass is still cheapest
• Digital payments sometimes give small cashback/discounts